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Is it Time to Fire Your Security Vendor? A Checklist

Is it Time to Fire Your Security Vendor? A Checklist

Inconsistent schedules, missing guards, poor communication – sound familiar? Here are a few signs that it may be time to replace your security vendor.

Professional security services shouldn’t leave you wondering where your guard is at 3am, worrying about the safety of your facilities, or having to micromanage security personnel.

The purpose of a security service, after all, is security, and that is a concept that should apply to your peace of mind as well. If you’re unsure if your needs are covered, if your facilities are safe, and if you’ve got professionally managed security staff on the job and vigilant, you don’t have the right security partner.

And when you are putting up with less than you should be getting from a security vendor you’ve put your business, or facility, in a position that can go wrong in a big way – without a lot of warning. Here’s what better security looks like.

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The Wrong vs. The Right Security Partner

If you find yourself questioning the satisfaction of your current security vendor, it may be time to trust your instincts and consider making a change. Allegiance offers consistent, reliable services tailored to the specific needs of your business.

At Allegiance, we prioritize close collaboration with our clients to develop and implement diligent and customized security services. Our approach begins with selecting the right individuals who possess the necessary background, personality, and capabilities for the job at hand. With over three decades of experience in law enforcement, our Corporate Security Manager, Bryan Willis, emphasizes the importance of “presence” in an effective security program.

According to Willis, “presence” is the cornerstone of security. He explains, “As a security vendor, your primary responsibility is maintaining a strong presence. Security is about preventing that one incident in a thousand. Consistency is key.”

A reputable security vendor should have the expertise and resources to address a wide range of security needs, including unarmed and armed security officers, parking enforcement, undercover operatives, patrol services, fire watch, loss prevention, exit screening, and more. Trust Allegiance to provide the comprehensive security solutions your business requires.

Security guards working in surveillance room. Female security guard with portable transmitter monitoring cameras indoors at night.

The Security Vendor Checklist

If you’re unsure of whether your security vendor is making the grade, here is a list of questions to ask:

 Are posts staffed when they are supposed to be?

 Are employees vigilant and proactive?

 Does your vendor maintain up-to-date certification records?

 Do you sleep well at night?

 Are interactions and daily checks documented?

 Are guards in public-facing posts capable of professional public interactions / have the right personality for dealing with the public?

 Does your vendor meet with onsite managers regularly?

 Are communications frequent and proactive?

 Are guards rotated on a regular basis from posts that require long stretches of standing or vigilance, or monitoring security cameras?

 Does your security vendor understand your business? Did the engagement begin with a lot of good questions and a thorough site analysis?

If you answer “No” to any of the questions above, it’s a sign that your current vendor may not be up to the job. Keep your expectations high as you evaluate current or potential vendors. The right partner will offer customized services and a well-trained core of employees.

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Rigorous Hiring Practices, Site Specific Training & 24/7 Security Services

At Allegiance Industries, we understand the importance of tailoring security services to meet the unique needs of each business. While there are industry best practices, we recognize that security services are not one-size-fits-all. What works for one type of business may not necessarily work for another. That’s why our services are specifically designed to meet the individual needs of our clients.

We take pride in hiring experienced officers, many of whom have backgrounds in law enforcement. Additionally, we have local security managers who oversee day-to-day operations and ensure that postings are assigned based on the specific qualifications of our staff and the requirements of the position.

Our careful hiring practices are essential in delivering reliable security services. We provide our staff with proper training, certification, and ongoing supervision to ensure that they are well-equipped to handle any situation. We believe that personality and temperament are just as important as law enforcement experience. In a role that requires frequent interaction with employees, visitors, and customers, having strong people skills and customer service-based skills is crucial.

As our SC Director of Security Operations, Willis, emphasizes, “If you don’t have people skills and customer service-based skills, then you’re not going be a good guard.” At Allegiance Industries, we are committed to providing top-notch security services that not only meet but exceed the expectations of our clients.

Communication & Getting Started

Consistent communication with the client is essential to ensure that expectations are clearly defined and any issues are promptly addressed. This is a fundamental aspect of our approach at Allegiance, regardless of the specific service we are offering.

Here’s just some of what our security teams can provide:

  • 24/7 security presence
  • Logging visitors, vehicles in and out
  • Monitoring video feeds
  • Walking the site
  • Manning x-ray screening posts
  • Looking for safety violations
  • Preventing workplace violence
  • Enforcing mask or PPE mandates
  • Preventing theft