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Commercial & Industrial Janitorial Service: What Makes a Partner vs. Vendor?

Commercial & Industrial Janitorial Service: What Makes a Partner vs. Vendor?

Who do you trust more to maintain the cleanliness and sanitation of your manufacturing floor, restrooms, offices, and common areas, ensuring they are always tour and audit-ready – a janitorial vendor or a janitorial partner? What sets them apart?

Many janitorial vendors struggle to consistently meet cleanliness expectations, resulting in more than just overflowing trash cans and empty paper dispensers. Unreliable cleaning services not only create a negative impression on visitors but also demoralize employees and can lead to negative audit findings for your facility.

Why bother outsourcing your janitorial needs if you cannot rely on consistent, high-quality service that keeps your facility professionally clean and sanitized every day?

The key lies in consistency, professionalism, training, and a company that prioritizes meeting your needs with tailored processes. It’s about assuming the role of a partner rather than just a vendor.

This is why we have introduced our “all-in” janitorial partnership service, which is part of a strategic partnership that sets us apart from standard commercial and industrial cleaning services in various ways.

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What Does an “All-In” Janitorial Partnership Look Like?

In our comprehensive partnership model, our janitorial services are managed by a dedicated regional and executive team, and carried out by a highly skilled and professional staff who are compensated fairly. By providing our employees with a living wage, we eliminate the need for them to seek additional employment, resulting in a low turnover rate that sets us apart from other janitorial services. This commitment not only aligns with our values, but also ensures that we have a team that is experienced, well-trained, and motivated to deliver top-notch services.

Effective communication is a cornerstone of our approach, starting with key performance indicators (KPIs) that are tailored to meet your specific needs. By completing daily checklists and conducting regular quality reviews on a monthly, quarterly, and annual basis, we consistently meet and often exceed these KPIs. Our regional managers make monthly visits to your site, while our executive team meets with you quarterly to guarantee your complete satisfaction. This proactive approach allows us to address any concerns promptly and ensure that our services consistently meet your expectations.

Janitorial Partner vs. Vendor: A Summary

Janitorial Service ProviderPartnerVendor
PricingFollowing a Site Survey & Cost AnalysisPrice Quote
Employee CompensationLiving WageMinimum Wage
Janitorial TurnoverLowHigh
Manufacturing ExperienceSpecialistGeneralist
Onsite ManagementYesYes
Daily ChecklistsYesYes
Monthly Regional Manager VisitsYesNo*
Quarterly Executive VisitsYesNever
Vendor Management**YesNo
Periodic CleaningA SpecialtyYes
Surprise Charges/InvoicesNoYes
Tour/Audit-Ready Every DayYesNo
24/7 Armed/Unarmed Security OptionYesMaybe
High Voltage Electrical OptionYesNo

The bottom line: if you’re thinking about your janitorial service, you’ve got the wrong partner.

* Only see regional manager when something goes seriously wrong and just prior to contract renewal

** Proactively managing waste management, pallet recycling, hazardous material recycling, and other vendors of yours

Don’t Settle for Less. Improve Productivity and Boost Employee Morale by Choosing the Right Janitorial Parter.
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